At CYRUSCAPITALHOMESLLC, we want you and your pets to be completely satisfied with every purchase. If your order does not meet your expectations, we offer a straightforward return process and warranty support to ensure a positive shopping experience.

Return Policy

Eligible items may be returned within the applicable return period after delivery. To qualify for a return, products should be:

  • Unused and in their original condition
  • Returned with the original packaging whenever possible
  • Accompanied by proof of purchase or your order number

Certain items, such as personalized products, clearance merchandise, or products that have been used or damaged after delivery, may not be eligible for return unless required by applicable law.

Return Process

To begin a return, please contact the customer support team at CYRUSCAPITALHOMESLLC with your order number and the reason for your request. Once your return is approved, you will receive detailed instructions on how to send the item back.

After the returned product has been received and inspected, eligible refunds will be processed using the original payment method whenever applicable.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact CYRUSCAPITALHOMESLLC as soon as possible. Providing clear photos of the product and packaging will help us resolve the issue quickly through a replacement, exchange, or refund when appropriate.

Warranty Coverage

CYRUSCAPITALHOMESLLC stands behind the quality of the products we offer. If a product has a manufacturing defect under normal use, we will review your warranty request and provide an appropriate solution based on the nature of the issue.

The warranty does not cover damage resulting from misuse, accidents, improper storage, unauthorized modifications, normal wear and tear, or failure to follow product care instructions.

Refund Processing

Once your return has been approved and inspected, refunds will be processed promptly. Depending on your payment provider, it may take several business days for the refunded amount to appear in your account.

Need Assistance?

If you have any questions regarding returns, exchanges, warranties, or your order, the customer support team at CYRUSCAPITALHOMESLLC is always ready to assist you. We are committed to providing reliable service and ensuring every customer enjoys a smooth shopping experience.